We're sorry to hear that you didn't receive your package. The delivery driver may have taken the package to a safe location or to your neighbor.
Please check the exterior of your property, the package may have been left in a secure location. It is also worth checking the delivery information within the tracking as the delivery images taken by the driver may help identify where the package was left.
We also ask that you check with your neighbors, as the driver may have left the package with them.
If you still need help after checking the above, please contact our customer service as we will be happy to assist you.